Shipping policy

At Shambho Store, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

Please allow 1–3 business days for order processing and preparation before your order is shipped.

Orders are not typically processed or shipped on weekends or public holidays. Processing may take longer during sales, holidays, or periods of high order volume.

2. Shipping Time

Once your order has been shipped, delivery times may vary depending on your location and the shipping carrier.

Estimated delivery times will be provided where applicable during checkout or in your order confirmation.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, public holidays, incorrect address information, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable shipping promotions or free-shipping offers will be subject to the terms stated at the time of purchase.

4. Order Tracking

When tracking information is available, we will provide it to you through the contact information associated with your order.

You may use the tracking information provided by the shipping carrier to check the status of your shipment.

Please allow some time for tracking information to become active after your order has been shipped.

5. Incorrect or Incomplete Shipping Address

Please make sure that your shipping address and contact information are accurate before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply for reshipment.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible at:

Email: shopifybusiness410@gmail.com

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered the shipping process.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information shows that your package has been delivered but you have not received it, please check with household members, neighbors, building management, or the delivery location specified by the carrier.

If you still cannot locate your package, contact us at shopifybusiness410@gmail.com, and we will assist you where possible.

While we will make reasonable efforts to help resolve shipping issues, Shambho Store is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at shopifybusiness410@gmail.com.

Please include your order number and clear photographs of the package and damaged item so that we can review the issue and determine the appropriate resolution.